Update Windows
- Press the Windows key on your keyboard.
- In the search field type: Check for Update
- Select Check for updates.
- Select Install updates.
Try again once Windows Update is finished.
Perform a Clean Boot
Disabling background apps that cause problems will help improve the performance of your game. Performing a clean Startup will help determine if there are specific background apps that are causing problems.
Check out this Microsoft article: How to Perform a Clean Boot in Windows.
Closing programs that require bandwidth, like chat clients, streaming services, or web browsers, will help even more. Programs running in the background may cause your game to play choppy or cause other performance issues.
Run SFC Scan
- Press the Windows key on your keyboard.
- In the search field type: Command Prompt
- Right-click on Command Prompt
- Select Run as Administrator
- In the Command Prompt type: sfc /scannow
- Press the Enter key
Try again once SFC is finished.
Run the DISM Tool
- Press the Windows key on your keyboard.
- In the search field type: Command Prompt
- Right click on Command Prompt
- Select Run as Administrator
- In the Command Prompt type: Dism /Online /Cleanup-Image /ScanHealth
Wait for the process to finish - In the Command Prompt type: Dism /Online /Cleanup-Image /CheckHealth
Wait for the process to finish - In the Command Prompt type: Dism /Online /Cleanup-Image /RestoreHealth
Wait for the process to finish
Try again once DISM is finished.
Contact your hardware manufacturer
If nothing above has helped, please Contact your hardware manufacture.