If you receive the error 'This Game is locked. To play, unlock it from the details page', please follow the steps below:
- Restart your game
- If restarting the game does not clear the error, you can try the steps in our basic troubleshooting guide based on the device you are using:
- If after following the troubleshooting guides the issue persists, please gather logs and submit a support ticket. Please see How do I gather logs for Fortnite? for steps on how to gather logs on a PC.