When you start your Epic Games launcher and see that titles that were previously available are no longer in your library, or you're unable to download them, below are some things to do or check that could help:
- Make sure the game is compatible with your OS: If the game is not supported on your OS, then you will not be able to download or launch the game
- Restart the Epic Games Launcher: Try restarting the Epic Games Launcher using the steps here to resolve the issue.
- The option "Hide Game Library" is checked: This option in the Launcher settings will hide your game library. Checking this box removes all the Epic Games Store elements, including your game library and the Store option itself. Unchecking this box will show all the Epic Games Store elements in the Launcher.
- Library Filters:
- You can filter your games by Genre, Features, Types and Platform.
- You will see only your installed games by checking the Installed option.
Uncheck it to see ALL your games. - Or click the Reset button to clear all of your filters
- You can filter your games by Genre, Features, Types and Platform.
- Refresh Library: Click the Refresh icon to update the library view.
- You have logged into the wrong Epic Games account: If you’re logged into the wrong Epic Games account, you will not see the games that were previously available. Make sure you’re using the correct Epic Games account.
Note: If you’ve previously used an external account to log into your Epic Games account (Facebook, Google, etc) try using that option again since that account may have your games on it. - Game Refund: If a game is refunded on your Epic Games account, you will no longer see it available for download in your library since the refund removes the access to it.
- Limited Time Availability: If a game was available for a limited time, was a press or beta version, and it is no longer in your library, this is because access to these particular builds got removed based on the time restrictions attached to them.
Example: An open beta version only lasts for a weekend, so on Monday, you won’t be able to access that game. - Fraudulent Code Revocation: If you used a retail code to activate a game, and it is no longer in your library, the code was likely removed because it was reported as fraudulent by the developer. In this scenario, please reach out to the retail location you purchased the game from for assistance.
- Clear the Epic Games Launcher’s webcache: Try clearing the launcher's webcache using the steps here.