Clearing your web cache If you find yourself caught in a loop where you log out but Epic Games Launcher keeps automatically logging you back in typically solves this issue. If it continues after clearing the cache try logging in with an incognito window.
Clear Launcher Cache
The cache files contain information about previous uses of the launcher. Deleting these files, then letting the Launcher rebuild them again can sometimes fix issues like this.
On PC:
- In the lower right corner click on the arrow pointing up (the chevron)
- Right-click on the Epic icon in the pop up window
- Select Exit
- Press the Windows key and tap the R key, this will open a run window
- Type %localappdata%
- Press the Enter key, this will open File Explorer
- Open the EpicGamesLauncher folder
- Open the Saved folder
- Right click and select delete on:
- webcache
- webcache_4147
- webcache_4430
There may only be one or two of the files present
On Mac:
- Exit the Epic Games Launcher.
- Open Finder.
- Click on Go then Go to Folder...
- Type "~/Library/Caches/com.epicgames.EpicGamesLauncher" and press Enter.
- Drag the webcache folder to the Trash.
- Press control and click on Trash.
- Click on Empty Trash.
- Relaunch the Epic Games Launcher.
Sign in an Incognito Window
In Chrome:
- Start the Chrome browser.
- Click the hamburger menu (three stacked dots) in the top right corner.
- Select New Incognito Window.
A new incognito window appears. - In the top corner, check for the Incognito icon to ensure that you are using an incognito tab.
- Go to: www.epicgames.com
- Sign in with an alternate account.
On Mac:
- Start Safari.
- Click on File in the menu bar at the top.
- Choose New Private Window.
You will get a new window to browse privately in Safari on Mac.
Alternatively, you can use the Mac shortcut Command + Shift + N to access incognito mode in Safari. - Go to: www.epicgames.com
- Sign in with an alternate account.