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I am unable to install the Epic Games launcher on Windows.

Last Updated: Aug 10, 2016 10:17AM EDT
If you are unable to download and start the installer try the steps listed below. These steps are written for Windows 7, so some locations may vary slightly on other versions of Windows.
  • Temporarily disable any antivirus software.
  • Make sure you are running as an Administrator on your computer.
    • Navigate to Start> Control Panel> User Accounts> User Accounts.
    • Select Manage User Accounts.
    • If you are an Administrator, Administrators will be listed beside your username under Group.
  • Make sure you have read/write access to the selected install path.
    • Navigate to your selected install location.
    • Right-click and select Properties.
    • Select the Security tab.
    • Select your username in the Group or user names box.
    • Verify that there is a check under Allow beside both Read and Write in the Permissions box.
  • Make sure your computer is up to date and has the latest Service Packs.
    • Navigate to Start> Control Panel> System and Security.
    • Under the Windows Update heading, select Check for updates.
    • Install any updates.
  • Make sure your computer has the most recent graphics drivers.
    • If your graphics card is manufactured by Nvidia, you can search for the latest drivers here.
    • If your graphics card is manufactured by AMD, you can search for the latest drivers here.
    • If you are unsure of what kind of graphics card you have, you can find that information in your computer's dxdiag. You can find instructions for generating your dxdiag here. Your graphics card will be listed on the Display 1 tab of the dxdiag window.
  • If none of that works and you have previously had the Epic Games launcher installed, try the steps here.

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