Epic Games

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I am able to sign into the launcher, but I am unable to download content.

Last Updated: Apr 17, 2017 01:52PM EDT
If you’re having trouble downloading or seeing content, please try these steps:
  • Close and restart the launcher and/or your computer, waiting a few minutes before restarting (this is the most common solution!).
  • Make sure you are not behind a proxy.
    • If you are behind a proxy and are unable to disable it, add an exception for epicgames.com and its subdomains (or ask your IT department to do so).
  • Make sure if you are behind a firewall that exceptions are made for epicgames.com and its subdomains (or ask your IT department to do so).
  • Try switching your DNS Server (OpenDNS or GoogleDNS).
  • If Marketplace content is stuck at syncing, please let us know on the marketplace forums.

Contact Us

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